New reporting process for measles cases; memo

The reporting process for measles has changed. Primary care providers should no longer report cases to their Zone Medical Officer of Health.

Effective immediately, please use the new process:

• All suspected, probable, and confirmed cases of measles (from in-person/virtual assessments) must be reported immediately by calling 1.844.343.0971.
• You will be prompted to press No. 1 if you are reporting a measles case and asked to leave the following information:
  • Your first and last name and the best number to reach you at
  • The patient’s first and last name, date of birth, healthcare number, onset date of symptoms, what symptoms the patient is experiencing, what tests have been ordered, and any known links to measles cases including travel
• You will get a call back to collect any missing information, if needed, between 8 a.m. and 10 p.m., seven days a week.

Please advise the patient to isolate at home until they are called with the results of their tests and that they may also receive a call from public health.

Primary care providers can still reach out to their Zone Medical Officer of Health with questions or concerns about measles (Calgary Zone: 403.264.5615).

The following resources have been updated to reflect the new reporting process change:

• Summary guide
• Provincial measles primary care pathway

Additional resources:

• Recent exposure locations and dates
• Mealses case numbers
• Updated lab bulletin on testing for measles
• Measles specimen collection pathway
• Measles video in low German

Update from May 2: The Calgary Zone’s Medical Officers of Health have written a memo to community clinicians following the confirmation of measles cases in the Calgary area. The memo outlines recommendations for clinic providers and staff.

Download the memo